Terms of Service

Effective September 21, 2026

These terms are an agreement between you and Chrono Travel, LLC, an Oregon limited liability company doing business as MyShapp (“MyShapp,” “we,” “us”). They cover your use of myshapp.com, the MyShapp apps for iPhone and Android, and related services (the “Service”). By using the Service, or by creating an account, you agree to these terms and acknowledge our Privacy Policy. If you don’t agree, please don’t use the Service.

Please read section 14 carefully. It says that, apart from small claims, any dispute between you and MyShapp is decided by an arbitrator, one person at a time, and not by a judge or jury or as part of a group or class lawsuit. You can opt out within 30 days of first agreeing to these terms, as section 14 explains.

1. A new service

MyShapp is new and still growing. Features may be added, changed or removed, and the Service may sometimes be unavailable or not work as expected. We don’t promise that any particular feature will stay available.

Don’t rely on notifications alone. Emails, phone notifications and reminders can arrive late, or not at all, because of your phone, your settings, your email provider or ours. Sellers should check their orders in Seller studio, and customers their orders under You, rather than counting on a message to tell them.

2. Accounts and eligibility

• You must be at least 18 years old to create an account or use the Service.
• Give accurate information and keep it up to date. You must confirm your email address before your shop can be published.
• You’re responsible for activity on your account. Keep your password and your sign-in provider accounts (Google, Apple or Facebook) secure, and tell us promptly at hello@myshapp.com if you suspect unauthorized use.
• If you create an account on behalf of a business, you confirm you’re authorized to bind that business to these terms.
• Keep private receipt and request links to yourself: anyone who has one can view that order or request.

3. MyShapp’s role

MyShapp provides tools for sellers to publish storefronts and for customers to discover shops, place orders and send requests. Sellers are independent businesses, not our employees, agents or partners. When you order from a seller, the contract for those goods or services is between you and the seller. MyShapp isn’t a party to it, and doesn’t prepare, handle, inspect, deliver or guarantee anything sold.

We don’t verify seller identities, licenses, hygiene, allergen information, listings, locations or reviews, and we’re not responsible for them. Some shops send you to their own website to check out. Those purchases happen entirely on that website.

We pass information between you; we don’t decide anything. Many MyShapp features exist to help a seller run their own terms — a self-serve cart and its counts, holding things for later, same-day ordering and pickup times, deposits worked out from the seller’s settings, tips, deals, punch cards, delivery distances and charges, and messages. The seller chooses how to use them and decides every order. MyShapp doesn’t accept or refuse orders, set prices, judge who is right in a disagreement, or guarantee that anybody will do what they said they would. Figures the Service works out for you, such as totals, deposits, distances and pickup times, are provided as a convenience from what the seller and customer entered, and should be checked by both.

Sellers and customers are responsible for their own dealings, including any dispute between them. We may help where we can, and may act on reports, but we have no obligation to monitor, resolve or step into any transaction or conversation.

4. Seller responsibilities

If you sell through MyShapp, you agree to:

• Comply with all laws that apply to your business, including food safety and cottage-food rules, health department requirements, business licenses and permits, consumer protection, and sales and income taxes.
• Describe your products and services accurately, including prices, ingredients and allergens where relevant, availability and any conditions. Keep your hours and calendar current.
• Honor orders and quotes you accept, communicate promptly with customers, and handle cancellations, refunds and complaints fairly and lawfully.
• Use customer names, emails and other details only to fulfill their orders and requests, not for unrelated marketing, and protect them.
• Only publish addresses, map pins, photos and other content you’re entitled to share.
• Understand that any phone number, email address or social handle you add for customers to contact you is visible to anyone who can see your shop, and that conversations on those services happen outside MyShapp.
• Obtain any insurance your business needs.
• Accept that a self-serve cart left unattended is at your own risk, including theft, weather, spoilage and food safety, and that the counts it shows are only as accurate as you keep them.
• Only give us the name and email of a reference, or anyone else, who has agreed to be contacted.
• Understand that if your shop closes or leaves MyShapp, your open orders, deals and punch cards end with it, and settle anything owed to customers yourself.
• If you care for children, or for adults who need help — babysitting, childminding, senior care, home care or companion care — hold every registration, license, certification and background check your state and county require for the care you provide, and tell customers honestly what you hold and what you don’t. Some states require registration once you care for more than a set number of children, or for any child outside your own family. Finding out which rules apply to you is your responsibility, not MyShapp’s.
• If you rent out tools, vehicles, ATVs, trailers or equipment, or give rides: make sure what you provide is safe, legal and roadworthy, hold any registration, license, permit or insurance it requires, and set your own terms for deposits, identification, damage and returns. Any rental or ride agreement is between you and your customer.

If you deliver

You choose whether to deliver, how far, what you charge and which items you’ll carry. You do the driving yourself — MyShapp arranges no couriers and takes no part in the delivery. A customer’s address and door instructions are given to you so you can deliver that order, and for nothing else: don’t keep them longer than you need, don’t use them to market to anybody, and don’t pass them on.

Distances are a guide, not a survey. We work them out from approximate points — a home-based shop’s location is deliberately rounded — and we round mileage down so a customer is never charged for distance we aren’t sure about. The figure shown is an estimate produced by software, and we don’t guarantee it.

Accepting an order is you agreeing to deliver it on those terms. Before you accept, check the address, the distance and the delivery charge on the order, and sort out anything that looks wrong with the customer first — MyShapp gives you a message box on every order for exactly that. Once you accept, the delivery, the distance and the charge are between you and that customer: if the drive turns out longer than the estimate, or the charge was wrong, that is yours to settle with them, and you may not ask a customer for more than the amount they agreed to at checkout without their agreement. We are not a party to that, and we don’t arbitrate it.

Where your shop can be found

You decide how your shop appears on the map. You can show a neighborhood-sized area, or an exact address or spot — a cart at the end of your driveway, a market stall, a food truck — so customers can find you. You can also post other places you’ll be for a set time.

If you publish an exact location, you understand that anyone nearby who uses MyShapp can see it, and you accept the risks that come with that, including to your property and your personal safety. MyShapp doesn’t know who views a location and can’t control what people do with what they see. To the fullest extent the law allows, MyShapp isn’t responsible for any loss, damage or harm arising from a location you chose to publish. You can switch to an approximate area, or remove a location or a stop, at any time.

MyShapp shows shops only to people within a limited distance of their own location or saved area. That limits how widely your location is seen, but it is not a security measure, and it can’t stop someone nearby from finding you.

5. Customer responsibilities

• Give accurate contact details, pick up or receive orders as arranged, and follow the seller’s instructions.
• Check product details and ask the seller about ingredients, allergens and suitability before ordering. Take up questions about an order with the seller first. We may help, but we can’t guarantee a resolution.
• Pay for what you take from a self-serve cart, and cancel a hold or an order you no longer want rather than leaving the seller waiting.

Delivery and your address

Some shops deliver. If you choose delivery, you type an address and, if you want, instructions for the door. That address and those instructions are sent to the shop you ordered from, and are shown to that shop’s owner. That is the whole point of giving them: somebody has to drive to it. Only give an address you are willing for that shop to see, and only choose delivery from shops you are willing to have come to you.

Before you pay, your order shows the area the shop works from, the distance we measured and how the delivery charge was worked out, so you can check it. Distances are estimates from approximate points, and mileage is rounded down in your favour. If something looks wrong, take it up with the shop before you pay — by accepting your order, the shop has agreed to deliver it for the charge you were shown.

Deliveries are made by the shop itself. MyShapp does not deliver anything, does not arrange couriers, does not check that a shop turns up, and is not a party to the delivery. Everything about it — the time, the condition it arrives in, what happens at your door, and anything that goes wrong — is between you and the shop, as set out in section 3.

We pass your address to that shop and no one else. We do not sell it, publish it, show it to other customers or other shops, or use it to place you on any map. If you tick “save this address for next time” we keep one address on your account so you don’t have to type it again; you can change or clear it on your own page at any time, and it is removed if you delete your account. How we handle it is set out in our Privacy Policy.

What we can’t do is control what a shop does with an address once they have it. Shops agree to use customer details only to fulfil the order (section 4), but they are independent businesses, and to the fullest extent permitted by law we are not responsible or liable for how a shop handles, keeps or uses your address, for anything that happens during or after a delivery, or for any loss arising from either. Our overall limits on liability are in section 12.

Hiring someone to care for a person

MyShapp does not run background checks, verify certifications, contact references or vet anyone who lists a shop here. Nothing on a shop page — a badge, a claim of being licensed or insured or background checked, a rating — has been checked by us. Badges are typed in by sellers.

If you are hiring someone to look after a child, or an adult who needs help, treat this as you would any stranger who answered an advert:

• Meet in person first, where you both feel comfortable, before anyone is left in their care.
• Ask for references from other families, and actually call them.
• Ask to see any certification or registration they claim — CPR, first aid, a state license — and check it.
• Start with something short. A first visit while you are at home tells you more than any profile.
• Trust your instincts. There is no obligation to book anyone, and no explanation owed.

You are responsible for deciding who to trust with the people you care about. To the fullest extent the law allows, MyShapp is not responsible for the conduct of anyone you find through it.

6. Orders, payments and fees

• You pay the seller, not us. Customers pay sellers directly — through Venmo, Cash App, Zelle, PayPal, Apple Cash, the seller’s own website, or in person. MyShapp doesn’t receive, hold, process, transfer or refund money, isn’t a payment processor, bank or escrow service, and never has access to anyone’s bank or card details. Those payment services’ own terms apply.
• “Paid” is somebody’s word. When a customer says they’ve paid, or a seller says a payment arrived, that’s their statement, recorded as they gave it. We can’t see the money and don’t confirm it.
• Up front, deposits and tips. Sellers decide whether to ask for payment in full, a deposit or nothing before they start, and may change that for same-day orders and cart holds as the day goes on; an order keeps the terms shown when it was placed. Tips go entirely to the seller.
• Self-serve carts run on the honour system: what’s on the cart is there to take, and paying for it needs nobody’s approval. Asking a seller to hold cart items for later is a request the seller may accept or decline. Items held for you go back on the cart if the seller declines or either of you cancels.
• Deals and punch cards are offers made by the seller, on the seller’s terms, and are the seller’s to honor.
• Refunds, cancellations and disputes are between the customer and the seller, according to the seller’s policies and applicable law.
• Online card payments. If card payment through Stripe is offered in future, it will be processed on Stripe’s checkout page under Stripe’s terms.
• Fees. MyShapp currently charges sellers and customers no fees, including for featured Spotlight placement. We will give sellers at least 30 days’ notice before introducing any fee, and fees won’t apply to anything before that date.
• Stock and availability shown on MyShapp are provided by sellers and may not be exact.

7. Your content and reviews

• You keep ownership of the content you post: shop details, photos, product descriptions, reviews and messages (“Your Content”).
• You give MyShapp a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, adapt (for example resize or crop) and distribute Your Content to operate and promote the Service, including showing your shop in discovery, maps, Spotlight and shared links and QR codes. This license ends when Your Content is deleted, except for copies in routine backups for a limited time and content others have already shared.
• You confirm you have the rights to Your Content and that it doesn’t infringe anyone’s rights or break any law.
• Reviews must reflect your genuine experience. Don’t review your own shop, offer or accept anything in exchange for a review, or post reviews for a competitor.
• We may remove or hide content that we believe breaks these terms or the law, or that could harm others. We aren’t obligated to monitor content.

If you believe content on MyShapp infringes your copyright or other rights, email hello@myshapp.com with the content’s location and details of your claim.

Messages and the trade room

Messages between a customer and a seller, and posts in the sellers’ trade room, are conversations between the people taking part. MyShapp carries them and keeps them so both sides have a record, but doesn’t monitor them, isn’t responsible for what anybody says in them, and doesn’t guarantee that any promise made in one will be kept. We may review a conversation that is reported to us, and may remove content or restrict an account that breaks these terms. Pictures sent in a conversation are removed some weeks after the order is finished, so save anything you need.

8. What isn’t allowed

• Selling or advertising anything illegal, or items that need a license you don’t hold. This includes alcohol, tobacco and vaping products, cannabis and hemp-derived intoxicants, prescription drugs, weapons and ammunition, live animals, adult content and services, and counterfeit or stolen goods.
• Misleading listings, fake shops, impersonation or false reviews.
• Harassment, hate, threats, or sharing other people’s private information.
• Spam, or using customer contact details for unsolicited messages.
• Interfering with the Service: probing or breaking security, overloading it, scraping or automated access beyond normal browsing, or getting around access controls or rate limits.
• Using MyShapp to break any law, or to help anyone else break these terms.

9. Third-party services and links

MyShapp works with and links to services we don’t control: payment apps (such as Venmo, Cash App, Zelle, PayPal and Apple Cash), Google, Apple and Facebook sign-in, OpenStreetMap and Google Maps, Apple and Google notification services, Stripe if card payments are offered, and seller websites, social profiles, checkout pages and soundtrack links. Their own terms and privacy policies apply, and we aren’t responsible for them.

The MyShapp apps

If you use a MyShapp app downloaded from Apple’s App Store or Google Play, these terms are between you and MyShapp only, not Apple or Google. We, not Apple or Google, are responsible for the app and its content, its maintenance and support, and any claims relating to it, to the extent set out in these terms. Apple and Google have no obligation to provide maintenance or support for it. If the app fails to meet a warranty that applies to it, you may notify Apple (or Google), which may refund the purchase price, if any; to the fullest extent the law allows, they have no other warranty obligation for it. Apple and its subsidiaries are third-party beneficiaries of these terms as they relate to the iPhone app, and may enforce them against you. You confirm that you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties. Your use of the app must also follow the app store’s own terms of service.

10. Suspension and termination

You can stop using MyShapp at any time, and can ask us to delete your account as described in the Privacy Policy. We may suspend or remove a shop, content or account, or restrict features, if we reasonably believe these terms or the law have been broken, if needed to protect users or the Service, or if we discontinue the Service. Where appropriate, we’ll tell you why and give you a chance to respond. Sections that by their nature should survive termination, including 3, 6, 7 (licenses already used) and 11–15, survive. Section 14 applies even after your account is deleted.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, MYSHAPP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DON’T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE. WE MAKE NO WARRANTY ABOUT ANY SELLER, OR ABOUT THE QUALITY, SAFETY OR LEGALITY OF ANYTHING SOLD. Some jurisdictions don’t allow certain disclaimers, so some of these may not apply to you.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MYSHAPP AND ITS MEMBERS, MANAGERS, EMPLOYEES AND AGENTS WON’T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL. THIS INCLUDES DAMAGES ARISING FROM TRANSACTIONS WITH SELLERS OR FROM PRODUCTS OR SERVICES THEY PROVIDE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF $100 OR THE AMOUNT YOU PAID MYSHAPP IN THE 12 MONTHS BEFORE THE CLAIM. These limits don’t apply to liability that can’t be limited by law, such as for gross negligence or willful misconduct.

13. Indemnity

To the extent permitted by law, you agree to defend and indemnify MyShapp against third-party claims, and related losses and reasonable legal fees, arising from Your Content, your products or services (if you are a seller), your dealings with other users, or your violation of these terms or the law.

Disputes between users. Because MyShapp isn’t a party to what happens between customers and sellers, you release MyShapp and its members, managers, employees and agents from claims, demands and losses arising out of a dispute with another user, to the fullest extent the law allows. If you are a California resident, you waive California Civil Code section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” Residents of other places waive any similar law.

14. Disputes and arbitration

This section is only about disputes between you and MyShapp. Disputes between customers and sellers are between them, as set out in section 3.

Talk to us first

Most problems can be sorted out by talking. Before starting any claim, you or we must send the other a written notice giving your name, the email on your account, what the dispute is about and what you want. Send yours to hello@myshapp.com; we’ll send ours to the email on your account. We’ll both try in good faith to settle it for 60 days after the notice arrives, including a phone or video call if either of us asks for one. Time limits for bringing a claim are paused during those 60 days.

Arbitration, not court

If we can’t settle it, you and MyShapp agree that any dispute, claim or controversy arising out of or relating to these terms or the Service (a “Claim”) will be resolved by final and binding individual arbitration, not in court, except as set out under “What stays in court” below. The arbitrator decides any disagreement about whether a Claim must be arbitrated, except that a court decides the questions under “No group or class claims” and “Mass filings.”

• Who runs it. The American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and, where they apply, its Mass Arbitration Supplementary Rules, as in effect when the Claim is filed (adr.org). If the AAA can’t or won’t act, we’ll agree on another provider, or a court will appoint one.
• Where and how. By video or phone, or on written submissions alone if the Claim is for $10,000 or less and neither of us asks for a hearing. If there is an in-person hearing, it takes place in the county where you live, or somewhere else we both agree.
• Fees. Your share of the filing fee will be no more than the fee to file a claim in court. We pay the rest of the AAA’s fees and the arbitrator’s fees, as the AAA’s consumer rules require, unless the arbitrator finds your Claim was brought in bad faith or for an improper purpose. Each side pays its own lawyers unless the law or the arbitrator says otherwise.
• What the arbitrator can do. The arbitrator can award the same individual relief a court could, but only for you as an individual and only as far as your own Claim needs. A decision in one arbitration doesn’t bind any other case.
• Law. This section is governed by the Federal Arbitration Act. Everything else in these terms is governed by the laws of the State of Oregon, without regard to its conflict-of-law rules.

What stays in court

• Either of us may bring an individual Claim in small claims court, if it qualifies and stays there.
• Either of us may ask a court to stop someone misusing its name, logo or other intellectual property, or to stop someone breaking into or abusing the Service.
• Anything that goes to court under these terms goes only to the state or federal courts located in Oregon, and you and MyShapp consent to their jurisdiction.

No group or class claims

You and MyShapp each agree to bring Claims only as individuals, and not as a plaintiff or class member in any class, collective, consolidated or representative action. The arbitrator may not combine more than one person’s Claims or preside over any kind of group proceeding, except as allowed under “Mass filings.” You and MyShapp each give up the right to a jury trial. If a court decides that this paragraph can’t be enforced for a particular Claim or kind of relief, that Claim or relief (and only that) goes to the Oregon courts and not to arbitration, and it waits until the individual arbitration of any other Claims is finished.

Mass filings

If 25 or more similar Claims are brought against MyShapp, or by MyShapp, by the same or coordinated lawyers or organizations, the AAA’s Mass Arbitration Supplementary Rules apply and the Claims are handled in batches of up to 50, one arbitrator per batch, so that each is still decided but the process isn’t overwhelmed. Time limits for Claims waiting in a batch are paused until that batch begins. A court may enforce this paragraph.

Opting out

You can opt out of this section 14, except “Talk to us first,” by emailing hello@myshapp.com within 30 days of first agreeing to these terms (or, if you had an account before this section was added, within 30 days of agreeing to this version). Say that you are opting out of arbitration, and give your name and the email on your account. Opting out doesn’t affect anything else in these terms or your use of MyShapp. If you opt out, Claims go to the Oregon courts described above.

If this section changes

If we change this section, we’ll tell you, and you can reject the change by emailing us within 30 days of it taking effect; then this section as you last agreed to it keeps applying to you. A change never applies to a Claim we already know about.

Nothing in these terms limits rights you have under consumer protection laws that can’t be waived. Claims must be brought within one year after they arise, unless the law doesn’t allow that limit.

15. Changes and contact

We may update these terms as the Service develops. We’ll change the effective date above, and for material changes we’ll notify sellers by email or in Seller studio at least 14 days before they take effect. Continuing to use the Service after changes take effect means you accept them. If any part of these terms is unenforceable, the rest stays in effect. These terms, together with the Privacy Policy, are the entire agreement between you and MyShapp about the Service. Our not enforcing a provision isn’t a waiver of it. We aren’t responsible for delays or failures caused by events beyond our reasonable control, such as outages at our hosting, email or notification providers. We may transfer these terms to a company that takes over MyShapp; you may not transfer them without our agreement.

Messages from us. You agree that we may send you notices about your account, your orders and these terms by email, by phone notification or in the Service, and that these count as notice in writing. You can turn off phone notifications at any time; account and order emails are part of the Service.

Questions: hello@myshapp.com
Chrono Travel, LLC, doing business as MyShapp · Oregon, USA