Help & support
We read every message. Write to hello@myshapp.com and a person will answer, usually within a day.
- A question about an order — open the order and use its messages to talk to the shop. The shop makes and hands over what you bought, so they can answer fastest.
- Payment — you pay the shop directly, with Venmo, Cash App, Zelle, PayPal, Apple Cash, the shop’s own website or cash — whichever they take. MyShapp never holds your money, so refunds are between you and the shop.
- Something’s wrong with a shop — use “Report this shop” at the bottom of its page, or write to us.
Buying from a shop
Where are my orders? In the app, tap You. On the website, sign in and open You at the top. Every order has its own page with what you ordered, when to pick it up and a conversation with the shop.
The shop hasn’t answered. Shops are small and sometimes busy. Send a message on the order; if a day passes with no reply, write to us and we’ll help.
I want to cancel. Things you took from a shop’s cart, and cart items held for you, can be cancelled from the order page until they’re paid. For anything else, message the shop on the order.
Scanning a shop’s QR code. In the app, tap Scan. The first time, allow the camera. Any phone camera also works: point it at the code and tap the link.
Running a shop
Getting started. Tap Create your shop; it takes about ten minutes. Everything can be changed later in Seller studio.
Getting paid. Customers pay you directly. Add the ways you take money in Seller studio → How you’re paid. MyShapp doesn’t take a cut.
Notifications. Turn them on in Seller studio → Notifications so new orders reach your phone.
Anything else. Write to hello@myshapp.com — tell us your shop’s name and what you were trying to do.
Your account
Forgot your password. Tap Sign in, then Forgot your password?, and we’ll email you a link.
Deleting your account. Go to You → Account and sign-in, then Delete my account at the bottom. It happens straight away and can’t be undone. What’s kept, and why, is in our Privacy Policy.
Your information. See the Privacy Policy and Terms of Service.
Contact
MyShapp is run by Chrono Travel, LLC, in Oregon.
Email: hello@myshapp.com